PDA: Order Check-Off Troubleshooting
Oversupplied and Undersupplied Items
When in the invoice review screen item count figures will be displayed in red if the number of items counted is less than the quantity ordered. Figures for items counted expected amount or higher will be black. Overstock will be automatically added to bonus stock whereas Undersupplied Items will be automatically added to item credit.
Recounting an Item
1. From the either the Invoice Check-Off screen or the Review Counts screen, tap then hold the item you would like to adjust the quantity for.
The item selected will be highlighted Sky Blue.
Invoice Check-Off Screen Review Counts Screen
2. The following prompt will appear. Select Change Count.
Selecting Reset Count will set the quantity to 0. If Reset Count is selected ignore step 3.
Order Check-Off Screen Review Counts Screen
3. Enter the correct quantity the select OK.
Removing an Item
If an item is incorrectly scanned into an order, it is not possible to completely remove it from the order. In this instance it is advised the user to use the Reset Count feature to set the quantity to 0. This will not remove the item from the invoice however it will ensure that there is no change to SOH, Bonus, Credit, or cost price once the order has been finalised.